Frequently Asked Questions
Everything you need to know about shopping with SalomonGCC
What are the shipping costs and delivery times within the GCC?
We offer standard and express shipping across the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman. Delivery typically takes 2-5 business days depending on your location. Free shipping is available on orders above a certain threshold as indicated at checkout.
How can I ensure I am ordering the correct size for Salomon footwear?
Salomon shoes are known for their precise fit. We recommend consulting our detailed Size Guide located on each product page, which includes foot measurement instructions and size conversions for US, UK, and EU standards.
What is your return policy for performance gear?
We offer a 14-day return policy for unused items in their original packaging with all tags attached. Please note that for hygiene and safety reasons, certain items like hydration flasks and base layers may be subject to stricter return conditions.
Are the products sold on SalomonGCC authentic?
Yes, SalomonGCC is an authorized retailer. All products, from trail running shoes to hiking equipment and apparel, are 100% authentic and sourced directly from the manufacturer.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and local payment solutions like Mada. In select regions, we also offer 'Buy Now, Pay Later' options and Cash on Delivery.
Do your products come with a warranty?
Most Salomon products come with a limited manufacturer's warranty against defects in materials and workmanship. This typically covers footwear for two years and other equipment for one year from the date of purchase.